Ombuds Services


Mediation is about choice. Choosing to have a third person assist in the conflict and about choices participants make through the mediation process. I began mediating in 1982 and over the years I have developed a number of mediation tools which allow for a dynamic and complete exploration of settlement options.

My approach as mediator is directive on the process and facilitative on the outcome. I focus on the people present and work with them to generate meaningful choices about how to proceed. I continue working on a case until a settlement is reached or until it is clear to all participants that no resolution can be reached.

The following mediation fees cover services in State and Federal Court, the Clerk of Court, the North Carolina Industrial Commission and private settings.


Administrative fee : $200.00 (one time charge)
Mediation fee : $200.00/hr (minimum charge of 1 hour)
Travel fee : No charge for travel within 2 hours (one way) of Raleigh, Durham, Chapel Hill. Charge of $75.00/hr thereafter.

For matters requiring overnight and extended travel to make arrangements.

Postponement/Cancellation Fees
(based on Rule 7(E)(4) of the Rules governing Mediated settlement conferences in North Carolina):

Without good cause, if the mediation is postponed or canceled beyond 7 days from the scheduled date, then a fee of $150.00 in addition to the above administrative fee is due.

Without good cause, if the mediation is postponed or canceled within 7 days, then a fee of $300.00 in addition to the above administrative fee is due.

The postponement/cancellation fee may be waived due to the circumstances of the matter.


In September 2002, I completed arbitrator training with the American Arbitration Association (AAA) and now serve on the AAA Commercial Arbitration Panel. In December 2003 I joined the arbitration panel for the the Financial Regulatory Authority - FINRA (formerly the National Association of Securities Dealers). I also arbitrate uninsured and underinsured claims at the request of counsel.

As an arbitrator, I believe in a fair and impartial process that allows participants to comprehensively present their case. Arbitration should be streamlined and provide timely disposition of the case.

Arbitration Fees vary depending upon the forum.

Contact the forum provider or for more information.


Over the years I have provided mediation and conflict resolution training to a number of individuals and organizations. My approach is interactive and designed so participants can draw on their own experience.

I maintain my teaching skills by serving as an adjunct professor at UNC Law School in the Research Reasoning Writing and Advocacy program and at UNC Greensboro where I teach a Mediation Theory & Practice course to graduate students in the Program on Conflict Studies and Dispute Resolution.

Current offerings focus on conflict resolution skills and leadership. Training can be tailored to your individual or business needs including 1/2 day, full day or multiple day trainings.

for more information.

Ombuds Services

In 2007 I completed ombuds training with IOA to augment my mediation skills with an organizational focus. In summary, an ombuds is an organizational dispute resolution champion.

The ombuds is a neutral, confidential, informal and independent resource for the organization to assist with the resolution of conflict. The ombuds is a resource for employees and also has direct access to the leadership of an organization. The ombuds role compliments existing HR services by providing an additional avenue for employees to raise concerns within an organization.

The ombuds is an advocate for fair process and can bring to the attention of management issues that would otherwise not be raised. An ombuds provides information and coaching for individuals to assess and develop options to resolve conflict.

There are many benefits to having an ombuds:
  • Early resolution of conflict saves individuals and organizations time and money which enhances productivity and retention.
  • Gives employees a confidential resource.
  • Identifies trends allowing an organization to revise policies accordingly.
  • Creates an open organizational atmosphere that is willing to address conflict.
I adhere to the ethical principles adopted by the International Ombuds Association.

The ombuds is independent in structure, function and appearance to the highest degree possible within the organization.

The ombuds, as a designated neutral, remains unaligned and impartial. The ombuds does not engage in any situation which could create a conflict of interest.

The ombuds holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.

The ombuds, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.

for more information.
contact :
240 Buteo Ridge
Pittsboro, NC 27312
tel : 919-542-2575
fax : 919-542-7288
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